1. No Returns Policy: Due to the nature of our product, we do not accept returns. Our product is susceptible to melting during transit, and as such, all sales are final.
2. Delivery Timeframe: We aim to deliver orders within 4 to 5 working days from the date of purchase. Please note that unforeseen circumstances may cause delays in delivery, for which we cannot be held responsible.
3. Delivery Address Requirement: Purchasers are required to provide a physical address for delivery. Additionally, someone must be available during all working hours at the provided address to receive the goods. Failure to provide a suitable delivery address or to arrange for someone to receive the goods may result in delays or issues with the delivery.
4. Cold Storage Responsibility: It is the responsibility of all purchasers to ensure they have adequate cold storage facilities available upon delivery. Our product is sensitive to temperature and must be stored in cold conditions to maintain its quality.
5. Product Melting Disclaimer: In the event that the product melts during transit, please note that the bars do not spoil and can simply be refrigerated upon arrival. While we take all necessary precautions to prevent melting during transit, we cannot guarantee that the product will arrive in perfect condition under all circumstances.